Welcome to Royal Candle, where quality and customer satisfaction come first. Our mission is to provide you with a seamless and enjoyable shopping experience, and we are committed to making sure you are completely satisfied with your purchase. In this policy, you will find information on ordering, shipping, returns, and privacy.

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Ordering from Royal Candle is simple and secure. Simply add the items you would like to purchase to your cart and proceed to checkout. We accept all major credit cards and PayPal as forms of payment. If you have any questions or need help with your order, please don't hesitate to contact us.

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We ship to Canada, Europe, and all 50 states within the United States. Shipping times vary depending on your location, but most orders are delivered within 7-10 business days. If you need your order sooner, we also offer expedited shipping options. Please note that shipping times may be longer during holidays or other peak times.

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At Royal Candle, customer satisfaction is our number one priority. If you are not completely satisfied with your purchase, we want to make the return process easy and stress-free. Please find below our return policy.

Eligibility:

• Returns must be made within 60 days of the original purchase date.

• Products must be returned in their original packaging and in the same condition as when received.

• Candles that have been burned or used cannot be returned.

• Custom orders and clearance items are final sale and cannot be returned.

Return Process:

• Contact our customer service team to initiate the return process.

• You will receive a return authorization number (RA#) and instructions on how to return the item(s).

• Pack the item(s) securely in the original packaging and include the RA#.

• Send the package to the address provided by our customer service team.

Refunds:

• Upon receipt and inspection of the returned item(s), we will process your refund.

• Refunds will be issued to the original payment method.

• Refunds will be processed within 5 business days of receiving the returned item(s).

Shipping Costs:

• Royal Candle will cover the return shipping costs if the return is due to our error or a defective product.

• For all other returns, the customer is responsible for the return shipping costs.

Further Assistance

• Our customer service team is available to assist you with any questions or concerns.

• Contact us by email or phone, and we will do our best to resolve any issues.

Thank you for choosing Royal Candle. We are committed to providing you with the highest quality candles and an exceptional shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help.

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Your privacy is important to us. We will never share your personal information with third parties. All information collected during the checkout process is used solely to process your order and provide you with the best possible shopping experience.

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Our customer service team is here to assist you with any questions or concerns you may have. Contact us by email or phone and we will do our best to resolve any issues.

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Thank you for choosing Royal Candle. We are committed to providing you with the highest quality candles and an exceptional shopping experience.